Head of Road Freight – Kenya

HEAD OF ROAD FREIGHT – KENYA About This Role Are you ready to lead road freight operations at scale? DHL Global Forwarding is seeking an experienced Head of Road Freight to drive strategy, growth, and operational excellence across Kenya from our Mombasa hub. In this pivotal position, you'll manage all aspects of our road freight business—from customer relationships and market expansion to team leadership and profitability optimization—while maintaining alignment with our global Industrial Projects strategy. Your Impact As Head of Road Freight, you'll own the complete business performance across multiple dimensions: Customer Leadership You'll identify and nurture high-value customer relationships, leading strategic engagements with key accounts. You're responsible for developing compelling product solutions, maintaining competitive pricing strategies, and hitting Industrial Projects customer targets. You'll drive internal coordination across departments to deliver exceptional service, manage our Industrial Projects customer database, and cultivate strong relationships with government agencies and industry bodies. Operations & Performance You'll define operational targets, manage production efficiency, analyze costs at country level, and drive continuous improvement initiatives. Your oversight extends to the Saloodo transport portal, carrier performance management, and adherence to preferred carrier standards. You'll establish and monitor operational KPIs while ensuring ISO standards compliance and optimizing production resources. Team & Talent Development You'll structure the organization, set performance expectations, and foster a culture centered on quality, service excellence, and cost consciousness. You'll develop your team's capabilities through targeted training, conduct performance reviews with coaching, and ensure resource allocation supports both local and global objectives. Product & Business Development You'll manage Industrial Projects product lines and P&Ls at country level, drive business development aligned with our sales organization, attend customer meetings to showcase capabilities, and stay connected to market trends and competitor activity. You'll identify innovation opportunities and support implementation of global product launches. What You Bring Education & Experience You hold a degree in Business Management or related field with a minimum of 10 years in the logistics industry. You bring at least 5 years of experience in product management or value-added services, plus proven success in a senior management role. Core Competencies You possess in-depth knowledge of the road freight and forwarding business, with commercial acumen and customer-centric solution design thinking. Your strategic mind can evaluate market opportunities and navigate cross-border routing complexities. You're an innovative problem-solver capable of implementing new ideas while maintaining systematic approaches. Professional Skills You demonstrate exceptional leadership, presentation, and facilitation abilities. You're a skilled negotiator with outstanding interpersonal capabilities and strong written and verbal communication. Your market intelligence is sharp, your project management is disciplined, and your people management is confident. What We Offer Join a global logistics powerhouse operating in over 220 countries with more than 30,000 employees worldwide. We provide genuine opportunities to contribute meaningfully to shared goals, clear pathways for career advancement, and competitive compensation. As a Top Employer certified organization, we're committed to creating a positive work environment that supports both professional development and personal growth. Our Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered Our Purpose: Connecting People, Improving Lives DHL Global Forwarding is an equal opportunity employer committed to building a diverse and inclusive workforce.