M00F0: Operations Support Agent

OPERATIONS SUPPORT AGENT Federal Express Corporation AMEA ABOUT THE ROLE Join Sokify's operations team in partnership with Federal Express Corporation AMEA as an Operations Support Agent. You'll be the backbone of our daily operations, managing critical processes across operational administration, sort and scanning support, dangerous goods handling, vendor invoice verification, and purchase order creation. Your work directly impacts how smoothly our logistics operations run and how effectively we serve our customers across the region. Day to day, you'll execute defined processes and procedures with precision and consistency, meeting strict deadlines while maintaining accuracy and compliance with internal and external standards. You'll be the eyes and ears on the ground, identifying anomalies as they emerge, using your judgment and procedural knowledge to resolve issues independently when you can, and escalating complex matters to senior team members when appropriate. You'll also generate reports and provide location-based customer service support, ensuring nothing falls through the cracks. WHAT WE'RE LOOKING FOR You bring strong attention to detail and accuracy to everything you do. You're proficient with Microsoft Office and comfortable navigating PC-based systems. Your planning and organizing skills help you juggle multiple tasks and deadlines without losing focus. You're someone people enjoy working with—your interpersonal skills make collaboration seamless—and you approach problems with a logical, solution-oriented mindset. ABOUT US FedEx is one of the world's largest express transportation companies, consistently ranked among Fortune magazine's top 10 Most Admired Companies. We operate in more than 220 countries and territories, delivering exceptional service every single day. Our success stems from our people and our People-Service-Profit philosophy, which ensures we invest in our team members, deliver outstanding service to customers, and build sustainable profitability. Our culture has been central to who we are since the early 1970s, and it's what sets us apart in today's competitive global marketplace. We are proud to be an equal opportunity and affirmative action employer committed to building a diverse, equitable, and inclusive workforce. We provide fair treatment and growth opportunities to all qualified applicants regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy or related medical conditions, physical or mental disability, or any other characteristic protected by law.