Provider Relations Supervisor - Africa

PROVIDER RELATIONS SUPERVISOR - AFRICA About This Opportunity Cigna Healthcare is transforming how the world experiences healthcare. Operating across more than 30 countries and serving over 180 million customers and patients globally, we're ranked 13th on the Fortune 500 in 2025. Our mission is to improve the health, well-being, and peace of mind of those we serve—and we need talented leaders to help us deliver on that promise. We believe our people are our greatest asset. We're committed to developing current employees before recruiting externally, fostering a culture where trust, communication, and collaboration drive success. If you're ready to make a meaningful impact in a purpose-driven organization that values innovation, compassion, and genuine care for its teams, this role is worth your consideration. The Role As Provider Relations Supervisor, you'll lead Cigna's Africa Provider Network Management team, overseeing the day-to-day management, engagement, and performance of healthcare providers across our African network. This is a Band 3 Management Career Track position where you'll supervise a team of Provider Relations professionals while serving as the strategic escalation point for key healthcare partnerships. You'll work with hospitals, clinics, diagnostic centers, and specialist facilities to ensure they deliver high-quality, cost-effective, and member-centric care. By coordinating closely with Provider Operations, Payment Integrity, Clinical, and Commercial teams, you'll drive provider performance improvements, strengthen relationships, and support the execution of Cigna's provider management strategy across the region. Success requires strong leadership capabilities, deep provider relationship expertise, operational excellence, analytical thinking, and the ability to influence stakeholders across diverse African healthcare markets. You'll demonstrate high ownership, accountability, cultural agility, and an unwavering commitment to exceptional provider and member experiences. What You'll Do Team Leadership and Development Supervise and coach a team of Provider Relations professionals across multiple African markets. Establish team objectives, performance metrics, and individual development plans aligned with organizational goals. Monitor team performance, guide them through complex provider escalations and service issues, and cultivate a high-performing, collaborative, and customer-focused culture. Strategic Provider Relationship Management Oversee a portfolio of strategic healthcare providers across Africa, building and maintaining strong relationships with hospital executives, medical directors, and finance leaders. Serve as the escalation point for key provider accounts and critical network issues. Support the development and execution of provider engagement strategies that strengthen partnerships and enhance service delivery and operational efficiency. Provider Performance Oversight Monitor providers against operational, financial, and service-related KPIs. Analyze utilization trends, payment performance, turnaround times, quality indicators, and member feedback to identify performance gaps. Work with providers and internal stakeholders to implement corrective action plans and drive continuous improvement initiatives focused on affordability, quality, and member experience. Provider Engagement and Escalation Management Lead engagement activities designed to enhance collaboration and strengthen long-term partnerships. Manage provider escalations, complaints, and operational concerns with timely and effective resolution. Conduct regular governance meetings and business reviews with strategic providers, gather feedback, and communicate insights to relevant internal teams. Provider Onboarding and Change Leadership Support provider integration into the Cigna network, ensuring they understand our policies, procedures, digital solutions, and operational requirements. Drive adoption of new technologies and process improvements. Communicate operational, contractual, and strategic changes affecting partnerships and promote best practices across the network. Cross-Functional Collaboration Partner with Provider Operations, Clinical, Payment Integrity, and Commercial teams to address provider needs and improve service delivery. Coordinate internal resources to support performance objectives, affordability initiatives, and operational improvement programs. Facilitate resolution of complex issues requiring collaboration across functions. Provider Engagement in the Field Conduct regular provider visits, market reviews, and executive-level engagements across African markets. Assess provider operational capabilities, service quality, and member experience. Identify opportunities to strengthen relationships and improve performance. Represent Cigna at provider meetings, industry forums, and network events. Who You Are Experience Requirements For Internal Candidates Minimum two years of Cigna experience with a strong performance track record. Demonstrated experience managing provider relationships, healthcare operations, or network initiatives. For External Candidates Minimum five years of experience in Provider Relations, Provider Management, Healthcare Operations, Insurance, Healthcare Administration, or related fields. Minimum two years of people leadership or supervisory experience. Preferred Qualifications Healthcare, insurance, managed care, international health benefits, TPA, or assistance industry experience. Experience managing provider relationships across multiple African markets. Track record of leading provider performance improvement initiatives and service excellence programs. Strong understanding of healthcare financing, claims processes, provider operations, and network management. Core Competencies Strong leadership and people