Sales Associate Buyer Facing

Sales Associate Buyer Facing Company: Peach Cars KE Department: Sales Location: Nairobi About The Role Sokify connects you with Peach Cars KE for a dynamic Sales Associate Buyer Facing position based in Nairobi. In this customer-focused role, you'll be the driving force behind vehicle sales, combining deep industry knowledge with exceptional relationship-building abilities to guide customers through their purchase journey. You'll balance customer satisfaction with accurate data management, all while consistently hitting and exceeding sales targets. This position demands strong negotiation skills, a collaborative mindset, and the ability to build trust and maintain transparency at every customer touchpoint. What You'll Do Customer Engagement and Sales Drive vehicle sales by conducting thorough needs assessments to understand customer preferences and requirements. Present vehicles with confidence, highlighting features that match what customers are looking for. Master pricing negotiations, financing options, and trade-in discussions. Manage the complete sales process from initial contact through closing while ensuring smooth transitions that follow company standards. Schedule and conduct test drives that leave lasting positive impressions. Relationship Building and Communication Build and maintain strong customer relationships throughout their entire journey with Peach. Proactively reach out to potential customers via follow-up calls, emails, and WhatsApp to nurture leads and respond to inquiries. Address customer concerns promptly and professionally, escalating issues when necessary. Maintain regular communication about available deals, promotions, and offers. Embrace a solutions-oriented approach when handling objections and challenges. Data Management and Systems Accurately input customer information and sales data into CRM systems on time. Update records to reflect all customer interactions, inquiries, and sales progress. Monitor and report on sales metrics and data to track leads, follow-up schedules, and overall performance. Internal Collaboration Work seamlessly with Inspections, Fleet, Finance, Customer Success, and Marketing teams to support sales growth and enhance company performance. Collaborate with Finance to provide accurate information on customer payments and receivables. Partner with Inspections and Fleet to ensure timely reports and smooth car movements. Coordinate with Customer Success and Marketing to ensure leads are properly followed up and pipelined. Professional Development Attend regular team meetings to discuss sales strategies and share best practices. Engage in continuous training programs to deepen your knowledge of vehicle features, specifications, and benefits. Build relationships with industry professionals and attend automotive bazaars and events to expand your network and stay current with industry trends. What We're Looking For Essential Qualifications Bachelor's degree in Business, Marketing, or a related field, or equivalent professional experience. Minimum three years working in car sales. Proven experience using CRM systems and sales tools to manage leads and customer interactions. Strong customer relationship management skills with demonstrated ability to handle inquiries and resolve complaints. Established track record applying sales techniques including upselling, cross-selling, and lead conversion. Strong negotiation skills with evidence of meeting or exceeding sales targets. Excellent verbal and written communication abilities. Ability to collaborate effectively across teams and departments. Desirable Qualifications Background in retail, telesales, or other high-volume customer-facing roles. Experience working across multiple sales channels including online, in-person, and outbound sales. Key Competencies Build trust and deliver seamless customer experiences. Communicate with clarity, confidence, and persuasion. Close deals and manage pricing discussions with skill and professionalism. Drive toward targets and follow through with unwavering commitment. Embrace Peach Cars' core values of Challenge, Respect, and Ownership. Communicate processes, timelines, and expectations clearly. Take ownership of customer interactions and see them through to resolution. Handle pressure and complexity with professionalism and composure. Demonstrate continuous curiosity and a genuine willingness to learn. Identify and pursue opportunities that drive sales growth. Success Milestones At 3 Months: You'll be fully onboarded on systems, tools, and processes with consistently accurate CRM updates. You'll actively manage leads and demonstrate solid understanding of the vehicle pipeline while confidently handling customer interactions and test drives. At 6 Months: You'll be consistently meeting or progressing toward your sales targets while demonstrating effective negotiation skills and maintaining strong customer satisfaction through proactive communication and internal collaboration. At 12 Months: You'll consistently exceed sales targets, demonstrate excellent pipeline management, and be recognized as a reliable, high-performing associate who contributes meaningfully to revenue growth and team success. Why Join Peach Cars KE Through Sokify At Peach Cars KE, growth is more than a promise—it's a commitment to people. You can expect genuine ownership of your role, crystal-clear expectations, regular constructive feedback, and