Chatter / Customer Support Representative

SOKIFY JOB OPENING: CUSTOMER SUPPORT REPRESENTATIVE (LIVE CHAT) Position Title: Customer Support Representative / Live Chat Specialist Company: Solvo Global Location: Kenya (On-site) Employment Type: Full-Time Start Date: Immediate About This Role Sokify is seeking a skilled Customer Support Representative to deliver exceptional service through our live chat platform. You'll be the voice of our brand, engaging directly with customers to answer questions, resolve concerns, and create positive experiences. This role demands someone who excels at written communication, thrives in a fast-paced environment, and can juggle multiple conversations without compromising quality. What You'll Do Respond promptly to customer inquiries through live chat, providing clear and helpful information about our products and services. You'll troubleshoot customer issues efficiently, keeping conversations professional and solutions-focused. Your role includes documenting all interactions in our CRM system, maintaining accurate records for our team's reference. You'll work cross-functionally with other departments to ensure customer problems get resolved quickly and thoroughly. Above all, you'll maintain high satisfaction standards, following company protocols and quality guidelines consistently. What We're Looking For You bring at least one year of relevant experience as a live chat agent, customer support representative, or similar position. Your written communication is sharp and your typing skills are strong. You're comfortable managing multiple chats simultaneously without losing focus or quality. Your problem-solving instincts are solid, and you genuinely care about customer satisfaction. You're proactive, organized, and driven by results. You have basic to intermediate experience with CRM systems and digital communication tools. Your English proficiency is intermediate to advanced. You're available to work full-time with schedule flexibility for shift rotations, and you can work on-site in Kenya.