Credit Clerk

SOKIFY JOB LISTING CREDIT CLERK AVERY DENNISON ABOUT THE EMPLOYER Avery Dennison Corporation is a globally recognized materials science and digital identification solutions company listed on the New York Stock Exchange. The organization develops and delivers innovative products and solutions across labeling, RFID technology, software applications, and branded packaging for diverse industries including retail, e-commerce, logistics, pharmaceuticals, and automotive. With operations spanning more than 50 countries and a workforce of approximately 35,000 employees, Avery Dennison generated reported sales of 8.8 billion in 2024. The company is committed to advancing sustainability, supply chain efficiency, and meaningful brand-consumer connections. Learn more at www.averydennison.com. POSITION OVERVIEW You will play a critical role in managing credit operations and customer relationships at Avery Dennison. This position offers substantial responsibility across debtors administration, debt collection, credit control liaison, and compliance functions. Your work will directly support the organization's financial health and customer satisfaction objectives. CORE RESPONSIBILITIES Debtors Administration (45 percent of your time) You will compile and reconcile customer accounts against remittances, managing follow-ups on outstanding items. Daily responsibilities include processing cheques received from customers and coordinating banking deposits. You will generate monthly debtors statements, resolve customer queries in collaboration with customer service and sales teams, actively manage the accounts receivable book to minimize bad debt impact, and produce monthly reports on debtors ageing status. You will handle incoming customer inquiries with professionalism, either resolving them directly or escalating appropriately. Debt Collection (30 percent of your time) Your collection efforts will focus on identifying delinquent accounts through regular ageing reviews and contacting customers to secure timely payments or recover overdue amounts. You will coordinate with the SSO team on payment allocations, ensure bank reconciliation clarity by month-end close, facilitate monthly debtors review meetings with sales teams, and work toward quarterly ageing and Days Sales Outstanding targets. When necessary, you will initiate legal collection processes. Debtors Administration Liaison (15 percent of your time) You will organize all documentation required for new credit applications and customer account amendments. Credit reference checking for new accounts will be part of your responsibility. You will submit customer master change requests to SSO, ensure strict adherence to internal control and approval processes, and maintain an organized filing system. Compliance (5 percent of your time) You will facilitate credit facility approval and monitoring within established authorization limits, support annual customer credit limit reviews and updates, maintain current customer master data, and assist during annual statutory audits, balance sheet reviews, and internal audits. General Responsibilities (5 percent of your time) You will allocate deposits unrelated to receivables, conduct customer visits when needed to resolve account issues, and ensure all debtors correspondence maintains professional standards that reflect Avery Dennison's commitment to customer centricity. Stakeholder Interaction You will communicate regularly with customers via telephone regarding queries and collections matters, conduct monthly debtors reviews with the sales team, collaborate with customer service on order releases and query resolution, liaise with supply chain on shipping documentation and processes, and work with SSO on customer master data changes, new customer creation, credit note processing, and payment allocation. QUALIFICATIONS AND EXPERIENCE REQUIRED You must possess a minimum of five years' professional experience in debtors administration and comprehensive credit control functions. Formal education requirements include Grade 12 completion. A diploma in credit management would be advantageous. Essential competencies for success include building customer loyalty and trust, establishing strong partnerships, effective communication, contributing to team success, maintaining customer focus, sound decision-making, demonstrating high energy levels, gaining stakeholder commitment, monitoring information systems, initiating action, managing your workload and time effectively, planning and organizing systematically, handling workplace stress, maintaining professional technical knowledge and skills, displaying tenacity and determination, and upholding high work standards. ADDITIONAL INFORMATION Avery Dennison is an equal opportunity employer committed to creating an inclusive workplace. All qualified applicants will receive fair consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other legally protected status. If you require reasonable accommodations during the application process, please contact Requestaccomodation@eu.averydennison.com. Please note that applicants who do not receive contact from the HR Department within 30 days of the closing date should consider their application unsuccessful. All information provided will remain confidential in accordance with equal employment opportunity guidelines.