Customer Service Representative Opportunity | Join Us in Nairobi

SOKIFY CUSTOMER SERVICE REPRESENTATIVE Join Sokify's customer-centric team in Nairobi and become the voice of our thriving online marketplace community. We're seeking a dedicated Customer Service Representative to deliver exceptional support to thousands of buyers and sellers across Kenya. THE ROLE You'll be the frontline ambassador for Sokify, handling customer inquiries and concerns with professionalism and care. Your daily responsibilities will include responding to customers via phone, chat, and email; addressing questions about orders, deliveries, returns, accounts, and products; and working through solutions that keep our marketplace running smoothly. You'll process requests, manage adjustments and replacements within company guidelines, accurately record all customer interactions while respecting privacy, and ensure every customer leaves satisfied with their experience on Sokify. WHAT WE'RE OFFERING This is a permanent position offering competitive monthly compensation, genuine job security, and real opportunities to grow within a dynamic marketplace. You'll work in a supportive environment backed by comprehensive training and development that prepares you for advancement within Sokify. WHAT YOU BRING You'll need at least one year of proven customer service experience and demonstrate strong communication and problem-solving abilities. You should be comfortable juggling multiple tasks in a busy setting, hold a high school diploma or equivalent qualification, and have confidence working across various systems and digital platforms. Most importantly, you're genuinely customer-focused, maintain professionalism under pressure, and possess a sincere desire to learn and develop your career with us. WORK SCHEDULE Details to be confirmed during the application process.