Service Delivery Coordinator

SERVICE DELIVERY COORDINATOR Are you ready to join a dynamic team dedicated to delivering exceptional service to our clients? Do you thrive when collaborating across departments to tackle complex challenges? Sokify is seeking a Service Delivery Coordinator to join our growing organization. ABOUT THE ROLE As a Service Delivery Coordinator, you'll play a crucial part in ensuring flawless execution of assigned projects while maximizing revenue, profitability and cash collection opportunities. You'll coordinate job activities across organizational boundaries, guarantee on-time delivery, maintain strict contract adherence and drive timely cash collection. Your work will directly impact how well we meet customer expectations and fulfill our contractual commitments. KEY RESPONSIBILITIES You'll serve as the primary contact for clients throughout job preparation, execution and closeout phases, managing relationships to ensure mutual success. Your coordination efforts will span resource scheduling and dispatch, activity monitoring, invoice accuracy and revenue protection. You'll conduct all activities with our health, safety and environmental standards as non-negotiables, ensuring full understanding and capitalization of assigned contracts and quotes. You'll identify risks early and escalate issues promptly when there's potential impact to service delivery. This includes navigating client change management and escalation processes while ensuring Baker Hughes operates within product specifications and established standard operating procedures. Additionally, you'll verify invoicing aligns with contract terms, eliminate revenue leakage and facilitate timely cash collection. WHAT WE'RE LOOKING FOR You're detail-oriented, collaborative and skilled at managing multiple stakeholder relationships. You understand project coordination fundamentals and can track complex job activities across teams. You're proactive about problem-solving and comfortable escalating issues when needed to protect business objectives. WHY JOIN US We believe our people are our greatest asset. We offer flexible working hours, contemporary work-life balance policies and comprehensive wellness support including private medical care, life insurance, disability programs, financial planning assistance, education support, parental leave, mental health resources and pet insurance. Join a company that values innovation, invests in employee development and rewards those who embrace positive change.