Travel & Expense Operations Analyst at CDL Human Resource

SOKIFY JOB POSTING Travel & Expense Operations Analyst CDL Human Resource About CDL Human Resource CDL Human Resource was established in 2003 by Managing Director Lucy Mmari, who brings over 14 years of expertise in human resources management from her background in the logistics sector. The organisation has built a reputation for delivering comprehensive HR solutions and operational excellence. The Opportunity We are looking for a meticulous and analytically-minded Travel & Expense Operations Analyst to deliver operational and administrative support across travel management, expense administration, procurement, purchase orders and invoice processing. You will manage the complete travel and logistics cycle while maintaining accuracy in financial administration, ensuring policy compliance, upholding internal controls and providing responsive support to all stakeholders. What You'll Do Travel Management Oversee complete travel arrangements from initial requests through approvals, bookings and documentation Manage travel schedules and coordinate visa, insurance and travel-security support Build and maintain relationships with travel management companies and service providers Track travel requests, monitor exceptions and follow up on pending approvals Verify travel expenditure against authorised budgets and reconcile costs Keep detailed records of all travel activities and generate reports as needed Expense Management Process and oversee employee expense claims and reimbursement requests Validate claims for accuracy, completeness and alignment with company policies Facilitate approvals and pursue resolution of outstanding claims Support expense forecasting exercises and reporting requirements Educate staff on expense management procedures and best practices Participate in expense audits and compliance assessment activities Procurement & Purchase Order Management Create purchase requisitions and manage purchase order requests Monitor approval workflows for purchase orders Track purchase order usage, modifications and completion Confirm budget availability with relevant budget holders Document and maintain all procurement records Address delays in approvals and procurement workflows Invoice & Financial Administration Collect, examine and process invoices from suppliers Cross-reference invoices with purchase orders, contracts and supporting documents Execute three-way matching procedures where applicable Ensure proper expense coding to appropriate cost centres and budget allocations Coordinate invoice approvals and arrange payment processing Address invoice issues through communication with suppliers and internal teams Monitor outstanding invoices and ensure payment deadlines are met Stakeholder Management, Compliance & Reporting Act as the primary contact for travel, expense and administrative support queries Liaise with travellers, finance teams, procurement staff, budget holders, travel providers and suppliers Maintain complete records and documented audit trails Support compliance reviews, audit activities and internal control assessments Generate periodic reports on travel, expenses, procurement and invoicing Identify and recommend improvements to operational processes and efficiency What We're Looking For Educational Background Bachelor's degree in Business Administration, Finance, Procurement, Supply Chain Management, Accounting or a related discipline Experience Required Three to five years of hands-on experience in travel administration, procurement, finance operations or related administrative services Demonstrated experience managing the full travel lifecycle from start to finish Practical expertise creating, monitoring, modifying and closing purchase orders Direct experience with invoice processing and accounts payable functions, including invoice verification, three-way matching, payment tracking and dispute resolution Solid background administering employee expense claims and reimbursement processes Working knowledge of enterprise systems including SAP, Oracle Fusion, Workday, ServiceNow or comparable platforms Proven involvement in audit support, compliance reviews and internal control frameworks Track record collaborating with diverse stakeholder groups including finance, procurement, suppliers, budget holders, approvers, travellers and travel management partners Core Competencies & Skills Advanced travel and expense administration capabilities Procurement and purchase order management expertise Invoice processing and financial administration proficiency Vendor relationship and stakeholder management abilities Strong analytical skills and reporting capability Proficient in Microsoft Office suite, especially Excel Excellent organisational and time-management abilities Meticulous attention to detail Understanding of compliance and control principles Professional communication and customer service orientation Capacity to balance multiple priorities and deliver within deadlines