Tupande Zone Supervisor - Karatina

TUPANDE ZONE SUPERVISOR - KARATINA About Tupande and One Acre Fund Tupande, operating under the One Acre Fund banner in Kenya, is transforming agricultural productivity across the nation. Since 2006, One Acre Fund has empowered over 5.5 million smallholder farmers across nine African countries through high-quality farm supplies, accessible credit, modern training, and comprehensive agricultural services. Our proven model helps farmers increase their income and assets by more than 35 percent while building long-term resilience. With nearly 9,000 full-time staff working across diverse roles, we're creating measurable impact for farmers and their communities. In Kenya specifically, our team of approximately 500 professionals at our Kakamega headquarters supports 1,747 field staff serving over 1 million farmers. The Opportunity We're searching for an experienced operations leader to serve as Zone Supervisor for our Karatina territory. In this pivotal role, you'll drive retail operations excellence, lead high-performing teams, and deliver tangible impact for the farmers and communities we serve. You'll combine sales expertise with operational oversight, managing multiple business channels while maintaining strong performance metrics and building a culture of continuous improvement. What You'll Do Lead all zonal sales, repayment, and impact targets while serving as the central point of accountability for zone-wide performance across multiple channels. Provide hands-on technical guidance and training to Duka Assistants and Field Agents through structured weekly meetings. Create and manage comprehensive task planning for your teams to ensure execution excellence. Oversee day-to-day inventory management, data systems, and merchandising standards while maintaining control environment integrity at your Duka facility. Build and develop your team through strategic hiring, targeted training, and ongoing performance management. Collaborate with the Tree Advisor on poultry management and tree nursery oversight within your zone. Design and support promotional programs tailored to your market. Engage directly with customers to understand their needs, communicate key product differentiators, and champion our program with genuine passion. Enable your team to identify and capitalize on sales opportunities that drive customer success. What You Bring Minimum three years of hands-on experience in a sales, partner, or channel management role within a retail environment. Proven excellence in customer service delivery and relationship building. Strong proficiency with Google Suite applications. Excellent written and verbal communication abilities in both English and Kiswahili. Tertiary education qualification. Demonstrated track record of consistently achieving strategic goals. Ability to thrive in collaborative team settings and motivate others toward shared objectives. Professional Growth We prioritize people development through weekly manager check-ins, structured mentorship programs, and consistent performance feedback. Career reviews occur every six months, giving you dedicated time to discuss aspirations and long-term growth plans. Join an organization committed to investing in your development while building something meaningful with an expanding team. Position Details Location: Karatina, Kenya Start Date: As soon as possible Benefits: Health insurance, paid time off Eligibility: Open to Kenyan citizens and permanent residents only Application Deadline: January 5, 2027 (rolling basis - applications reviewed continuously) Our Commitment to You One Acre Fund is an equal opportunity employer committed to diversity, equity, and inclusion. We celebrate people of all backgrounds and actively build a culture where every team member feels valued and connected. We do not charge fees for applications, interviews, or assessments. All official communications arrive from @oneacrefund.org addresses. Report suspicious communications to globalhotline@oneacrefund.org.