Property Supervisor Vacancy-Nairobi-Residential Apartments

PROPERTY SUPERVISOR — RESIDENTIAL APARTMENTS, NAIROBI About Us Sokify is Kenya's leading online marketplace, and we're partnering with Emerge Egress Consulting to fill a critical supervisory position. Emerge Egress Consulting is an HR Management and Training Consulting Firm headquartered in Nairobi, specializing in recruitment solutions, business and marketing strategy, and professional training programs across multiple sectors. The Opportunity We're seeking an experienced Property Supervisor to take charge of daily estate operations, financial management, vendor coordination, and resident relations at a residential apartment complex in Nairobi. This role is fundamental to ensuring seamless service delivery, maintaining regulatory compliance, and fostering positive relationships between residents, apartment owners, and management. Your Core Responsibilities You will manage vendor payments and oversee all contracted estate service providers. Your purview includes coordinating security operations, waste collection services, pest control and fumigation programs, and fire safety compliance. You'll handle estate insurance matters covering fire, public liability, and workers' compensation coverage. On the administrative front, you'll process land rent and rates, manage NEMA licenses and statutory levies, maintain borehole permits and WRA requirements, and oversee general administrative expenses. You'll receive, verify, and process utility bills for water and electricity, then reconcile these against consumption data. Financial management forms a major part of your duties. You'll generate and issue service charge invoices to residents and water consumption invoices based on meter readings. You'll pursue payment follow-ups with defaulters, issue reminders, and compile monthly arrears reports for the Chairman and Board. You'll maintain accurate financial records, prepare monthly statements with income and expenditure details, bank reconciliations, and payment schedules. Quarterly audits and KRA return filings fall within your scope. Resident engagement is equally important. You'll maintain confidential registers of tenants and apartment owners with current contact information and occupancy dates. You'll manage official estate communications and respond to all resident inquiries within 24 hours. Day-to-day complaints will be resolved directly, with escalation to the Board through the Chairman when policy or contentious matters arise. You'll supervise all estate staff including caretakers, cleaners, and gardeners, handling their HR requirements as needed. Alongside the caretaker, you'll conduct regular inspections of common areas, buildings, perimeter security, water systems, boreholes, and sewer infrastructure. You'll recommend necessary repairs and maintenance with supporting quotations, then oversee approved work to ensure quality and timely completion. Every quarter, you'll deliver a comprehensive Management Report to the Board covering financial performance, service provider efficiency, collection status, staffing matters, maintenance and compliance status, incidents, resident concerns, and recommendations. Required Qualifications You must hold a CPA 1 certification and bring at least 5 years of demonstrated property management experience. Essential Competencies Exceptional financial record-keeping and accounts management abilities are non-negotiable. You'll need strong written and verbal communication skills to liaise across multiple stakeholder groups. Integrity, confidentiality, and conflict resolution capabilities are core to this role. Time management, organizational excellence, relationship building, and customer service orientation will define your success.